Shipping policy

Handling and dispatch

Orders are packed and handed to a carrier quickly after payment clears. You receive an order confirmation email immediately, and a shipping confirmation with a tracking link as soon as the label is created.

Carriers

We ship with multiple carriers (including USPS, UPS and FedEx) and choose the best option for the size, weight and destination of each order. Available shipping options and costs are shown at checkout before you pay.

Tracking your order

• Use the tracking link in your shipping confirmation email
• Or open the Track order page on this site
• Tracking can take up to 24 hours to show carrier scans after dispatch

Addresses and delivery issues

Please double-check your shipping address at checkout — we cannot redirect a package once it is in the carrier network. If a parcel is delayed, shows as delivered but missing, or arrives damaged, email sevenoceansgroupllc@gmail.com with your order number and we will open a claim with the carrier and take care of you.

International orders

Where international shipping is offered at checkout, any customs duties, taxes or import fees are the responsibility of the recipient.