Returns & refunds

How to start a return

• Email sevenoceansgroupllc@gmail.com with your order number and the item you want to return
• We reply with return instructions and the return address
• Ship the item back in its original condition and packaging

Return shipping

For change-of-mind returns the buyer pays return shipping. If we shipped the wrong item, or the item arrived damaged or not as described, we cover return shipping and either replace the item or refund you in full — your choice.

Refunds

Once your return is received and inspected, the refund is issued to the original payment method. Depending on your bank or card issuer it can take a few business days to appear on your statement.

Items we can't accept

• Consumables such as coffee, tea and sweets once opened, for food-safety reasons
• Items returned incomplete, used beyond inspection, or missing original packaging
• Items marked final sale on the product page

Damaged or missing shipments

Contact us with photos as soon as possible and we will open a carrier claim and make it right — a replacement or a refund, whichever you prefer.