Frequently asked questions
Short answers about ordering, shipping, tracking and returns.
How fast do orders ship?
Orders are packed and handed to a carrier quickly after payment clears. You get a shipping confirmation with tracking as soon as the label is created.
Which carriers do you use?
We ship with multiple carriers, including USPS, UPS and FedEx, choosing the best option for each order's size, weight and destination.
How do I track my order?
Use the tracking link in your shipping confirmation email, or open the Track order page on this site.
Do I need an account to buy?
No. Guest checkout is available, but creating an account makes it easier to view past orders and tracking.
What payment methods are accepted?
Major credit and debit cards plus the wallet options shown at checkout. Payment is processed securely by our commerce platform — we never see your full card number.
Can I return an item?
Yes. Email us with your order number to start a return. For change-of-mind returns the buyer pays return shipping; if we shipped the wrong or a damaged item, we cover it.
Are collectibles new or pre-owned?
Each listing states the condition. Collectibles are photographed as they are, and minor packaging wear is normal for boxed items.
Do you ship internationally?
Where international shipping is offered at checkout, duties and import taxes are the recipient's responsibility.
Still stuck? Email sevenoceansgroupllc@gmail.com or call 728-205-5786.